Login with Daikin ID

When visiting a Daikin application, you will be prompted to login or you can click on a login button somewhere in the site or application.

It could also be that you are logged in automatically through Single Sign on (SSO). Read “What is SSO?” for more information.

SSO (Single Sign On) allows you to login once to any Daikin application with your Daikin ID. When going to another Daikin application in the same browser and device, you will be automatically authenticated and don’t have to login again.

When SSO is not working, you can find possible causes by reading “Why am I sometimes still asked to login?”.

SSO works when using the same browser on the same device. Once you switch browser or device you will need to login again.

There are some cases where you need to login again:

• Cookies are disabled in your browser. SSO works by placing cookies that remember your session. If these are disabled, you cannot be automatically logged in.
• Professional applications have a session that will only last one day for security reasons. This means that one login is required each day.

You can link multiple accounts to you Daikin ID. The only condition is that the accounts must have the same email address as your Daikin ID so we can be sure you are the same person.

There are 3 options for linking accounts:

• You already have a Daikin ID with your email address and want to link a social account.
  When you login or register with a social account that has the same email address as your existing email account, you will be asked to login with the password of your email account to link the accounts. If you forgot your password, you can click the “forgot password” link on the screen.
• You already have a Daikin ID with a social account and want to link an email account.
  To add a password to your Daikin ID you will need to click the “forgot password” link on the screen. After you reset the password you have the option to login through the social account or through email and password. Reset password does not change the password of the social account.
• You already have a Daikin ID with a social account and want to link another social account.
  When you login or register with a different social account with the same email address, you will be asked to login with your existing social account to link the accounts.
  It is possible that your Apple-ID hides your true email address and shares with Daikin a unique and random email address (for more info click here). This does not cause an issue, but will prevent you from merging your account with other social accounts that share the same email address in the future.

2-factor autentication (2FA) is a security measure that adds an additional layer of protection to your account. It requires you to identify yourself in 2 different ways.

Activating 2FA

During your first login you will be asked to activate 2FA for your account. This is completely optional but we would recommend activating it for your own security. You can always activate or deactivate 2FA in your Daikin ID profile. Read "Managing your profile" to see how to go to your profile.

How does it work?

When risk is detected during login, Daikin ID will ask for your second method of authentication.

We detect risk when:

• You are logging in on a new device
• You entered a wrong password multiple times
• You haven't used 2FA for a certain time

The second method of authentication is a verification code sent to your email address. To complete the login, you will need to enter the code from the email within a short time window.

Did not receive a code or the code expired?

You can request a new code by clicking "resend code" on the login screen. If you still can't find the email, please check your SPAM folder.

If you are unable to log in, try the following steps:

• Double-check if your email and password are correct
• If you're still unable to log in, click on the "Forgot Password" link on the login page to reset your password
• Ensure that your internet connection is stable
• Clear your browser's cache and cookies
• Try logging in from a different browser or device

If you have a “something went wrong” message, here are steps you can take for each case:

• Session expired: This means your session is no longer valid because it was already used or has expired. This can occur when the login page was open for a long time or the login page was bookmarked instead of the link of the application itself. By going to the application again directly, a new session is created and you should be able to login again
• Insufficient rights: This means that you are trying to access an application that is not available in your country or you don’t have the access rights. In case you need access to the application, please contact your sales responsible or report the issue to our service team.
• Professional account deactivated: Your account was deactivated for professional applications. You can contact your delegated admin to activate your account again or report the issue to our service team.
• Missing organization: We could not find any company information for your account. You can contact your delegated admin if you have been added to your company or report the issue to our service team.

Have you read all the answers on this page and still have issues with logging in?

You can report the issue with our service team. Try to explain as clearly as possible what issue you are facing so we can help you as quickly as possible.